Enterprise Package
Comprehensive and continuous enterprise-level support. Ideal for large projects, ongoing technical assistance, high-complexity issues, or long-term technical consulting.
Enterprise Expertise for Your Critical Projects
20 prepaid hours providing substantial expert time for complex environments and strategic IT guidance. Retainer support for continuous assistance in your most critical operations.
Professional Remote Technical Support
At EnNube.com, we offer premium remote technical support designed to solve your technology challenges quickly and effectively. Whether you need immediate assistance for a critical issue, ongoing support for projects in development, or long-term strategic consulting, our experts are ready to help you.
Our support packages offer total flexibility: from a single hour of focused attention to substantial multi-hour packages that you can use at your convenience. We work remotely, ensuring fast responses regardless of your location.
Service Requirements & Important Information
Remote Support Only
All technical support is provided remotely through secure connections (VPN, SSH, RDP, TeamViewer, AnyDesk, etc.). We do not offer on-site visits.
Secure Access Required
You must provide secure remote access to your systems (temporary credentials, VPN access, or remote desktop tools). Without appropriate access, we cannot begin work.
Scheduling & Availability
The Enterprise package includes priority access with optional 24/7 support under retainer model. Planned sessions with regular executive meetings and detailed progress reports.
No Partial Refunds
Once support has begun, hours used are non-refundable. Unused hours remain valid for 12 months from purchase (double the standard time).
20-Hour Enterprise Package Details
Comprehensive support for large projects and high complexity
What's Included?
20 hours of enterprise-level specialized technical support for $1,200 (20% savings). Ideal for large projects, ongoing technical assistance, high-complexity issues, or long-term technical consulting.
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20 prepaid hours usable in multiple sessions
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$300 savings compared to hourly packages
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Senior experts and specialized architects
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Priority access with optional 24/7 support
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Executive meetings and strategic reports
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Exhaustive technical documentation
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Valid for 12 months from purchase
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Available as monthly retainer
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Strategic consulting included
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Guaranteed enterprise SLA
Enterprise Use Cases
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Complete enterprise infrastructure deployments
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Major cloud migrations and digital transformation
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Advanced cybersecurity audits and compliance
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Security incident forensic analysis
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Disaster Recovery planning and execution
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Retained technical consulting for CTO/CIO
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Enterprise solution architecture and design
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Critical infrastructure optimization
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DevOps and CI/CD implementation
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High availability and scalability solutions
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Datacenter consolidation projects
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Multi-cloud solution implementation
Enterprise Work Process
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1Deep initial assessment with key stakeholders
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2Needs evaluation and strategic objectives
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3Detailed hours usage planning
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4Assignment of specialized senior experts
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5Kick-off meeting with executive team
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6Sustained work with regular progress meetings
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7Exhaustive technical and executive documentation
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8Executive reports with analysis and recommendations
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9Success metrics and KPIs monitored
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10Future roadmap and evolution plan
Enterprise Areas of Expertise
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Enterprise Infrastructure Architecture
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Cloud Architecture (AWS, Azure, GCP)
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Enterprise Virtualization (VMware, Hyper-V)
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Containers and Orchestration (Kubernetes)
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High Availability & Disaster Recovery
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Security Architecture & Compliance
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DevOps & CI/CD Pipelines
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Database Architecture (SQL/NoSQL)
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Enterprise Networking & SD-WAN
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Storage Solutions (SAN, NAS, Object)
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Enterprise Monitoring and Observability
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Automation & Infrastructure as Code
Why Choose EnNube.com Support?
Senior Certified Experts
Architects and specialists with decades of experience and advanced certifications in multiple technologies.
Maximum Savings
20% discount compared to hourly support. Pay $1,200 instead of $1,500.
Priority Access
24/7 support available under retainer model with SLA-guaranteed response times.
Strategic Consulting
More than technical support: get strategic guidance to evolve your infrastructure.
Enterprise Documentation
Complete executive reports, exhaustive technical analysis, strategic recommendations and roadmap.
Total Flexibility
Use as monthly retainer or specific project. Valid for 12 months.
Enterprise Features
Comprehensive Support
Designed for large projects, ongoing technical assistance, and high-complexity issues requiring sustained expertise.
Strategic Consulting
More than technical support: get strategic guidance for the evolution and optimization of your IT infrastructure.
Retainer Available
Use as monthly retainer for continuous technical assistance and priority access to our senior experts.
Enterprise Use Cases
This package is designed for your organization's most ambitious and complex technical initiatives
Complete enterprise infrastructure deployments
Major cloud migrations and digital transformation
Advanced cybersecurity audits and compliance
Security incident forensic analysis
Enterprise Disaster Recovery planning and execution
Retained technical consulting for CTO/CIO
Enterprise solution architecture and design
Critical production infrastructure optimization
How It Works
Initial Assessment
Deep evaluation of needs, strategic objectives, and detailed planning of hours usage.
Expert Assignment
We assign senior experts specialized in the specific technologies and challenges of your project.
Execution and Tracking
Sustained work with regular progress meetings, detailed documentation, and success metrics.
Executive Report
Complete executive reports with technical analysis, strategic recommendations, and future roadmap.
Ready to Take Your Infrastructure to the Next Level?
Get 20 hours of enterprise-level expertise with 20% savings. Perfect for ambitious projects requiring the highest level of technical support.