Refund Policy
Our commitment to customer satisfaction and transparency in service returns and refunds.
Our Commitment to Quality
At EnNube.com we strive to provide the highest quality cloud infrastructure services. If you are not satisfied with our services, we want to make things right. This policy explains how we handle returns, refunds, and cancellations.
Definitions
Cookie: A small file placed on your device that contains details of your browsing history on our website
Company: Refers to EnNube.com, located at 56 Shelburne Drive, Ewing, NJ 08638, United States
Customer: The person or organization that purchases or uses our services
Device: Any Internet-connected equipment that can access our services
Refund Eligibility
- Cloud infrastructure services: Prorated refund available within the first 30 days for unused monthly or annual services
- Initial setup services: Non-refundable after setup completion
- Custom or made-to-order services: Non-refundable once work has begun
- Unused account credits: Refundable within 90 days of original purchase
- Discounted or promotional services: May have additional refund restrictions according to promotion terms
Refund Timeline
- Monthly services: Request within the first 30 days for prorated refund
- Annual services: Request within the first 30 days; prorated refund for complete unused months
- Hourly/consumption services: Not eligible for refund after use
- Installation or setup charges: Non-refundable after service is provided
- Refund processing: 5-10 business days after approval
Refund Process
Contact our support team at [email protected] or via live chat on our website
Provide your account number, service details, and reason for refund request
Our team will review your request within 2-3 business days
Approved refunds will be processed within 5-10 business days to the original payment method
You will receive a confirmation email once the refund is processed
If a specific payment method was used, the refund will return to that same method
Return Guidelines
- Services must be within the refund eligibility period to qualify
- You must provide a valid reason for the refund request
- Customer data must be deleted or transferred before processing the refund
- Pending contractual obligations must be resolved before service termination
- Violations of terms of service may result in refund denial
- We reserve the right to evaluate each refund request individually
International Orders
- Cloud services are available globally to international customers
- Prices are displayed in US dollars (USD) unless otherwise stated
- International refunds may be subject to bank currency conversion fees
- Processing time may vary depending on country and payment method used
- International customers are responsible for complying with local laws and digital service import regulations
- Local taxes or additional charges are not EnNube.com's responsibility and are non-refundable
Customer Consent
- By making a purchase, you acknowledge that you have read and agree to this Refund Policy
- You understand that certain services may not be eligible for refund according to the specified conditions
- You agree to provide accurate information when requesting a refund
- You acknowledge that refund processing may take time depending on the payment method
- You consent that we may contact you to obtain additional information about your refund request
Policy Updates
- We reserve the right to modify this refund policy at any time
- Material changes will be notified by email or prominent notice on our website
- The updated policy takes effect immediately after publication
- Your continued use of our services after changes to this policy constitutes acceptance of modified terms
- Review this policy periodically to stay informed about our refund practices
Product Quality Assurance
- All our cloud services undergo rigorous quality testing before being offered to customers
- We continuously monitor the performance, availability, and security of our infrastructure
- We comply with industry standards such as ISO 27001, SOC 2 Type II, and recognized security certifications
- Our service level agreements (SLAs) guarantee specific levels of availability and performance
- We perform proactive maintenance to prevent issues before they affect customers
SLA Breach Credits
If we fail to meet our guaranteed 99.9% uptime, you may be eligible for service credits.
SLA credits are calculated as a percentage of your monthly service fee based on downtime.
You must report incidents within 7 days to qualify for SLA credits.
SLA credits are your exclusive remedy for service availability issues.
Consult our complete SLA agreement for specific details on credit calculation and limits.
Contact Information
For refund requests or questions about this policy, you can contact us at:
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